Accreditation & Awards
Our commitment to providing high-quality health care and patient service can be seen in our accreditation by the Joint Commission, which awards the Gold Seal of Approval to hospitals and organizations that meet its high quality and safety standards.
- Recent awards
- Training provided to new and continuing employees
- Internal recognition programs the organization uses to honor excellence
- Programs and systems that are established to track quality standards.
Adventist Health / Central Valley Network earned Silver Eureka California Awards for Performance Excellence (CAPE) in 2009 and 2010. The awards, presented by the California Council for Excellence, honor businesses that demonstrate superior performance in seven key business areas: strategic planning, customer and market focus, measurement/knowledge management, human resources, process management and results. CAPE emulates the national Baldrige Quality Award program, which cultivates excellence through internal and external evaluation and goal establishment and attainment. Through this process, the expectation of excellence is raised for all employees and partners.
Other awards in recent years include:
- Emergency Department of the Year, 2009, by CEP America, an emergency physicians group with more than 70 sites throughout the United States
- Chairman’s Award, 2010, Kings Economic Development Corporation
- Business of the Year, 2011, Hanford Chamber of Commerce
- Business of the Year, Selma Community Hospital Foundation, 2011, Selma Chamber of Commerce
Service excellence is so important to Adventist Health in the Central Valley that all new employees receive a full day of training on how to exceed the expectations of our patients and visitors. Employees review the materials again each year as part of their annual evaluation.
The hospitals in recent years also have added staff members to track data on practices and outcomes to ensure that patients receive the best care. They also chartered four teams to evaluate and improve procedures and communication to enhance patient care.
A fourth way that Adventist Health fosters quality is through a recognition program, whereby employees or patients may fill out a card detailing how an employee demonstrated service excellence. The card is recorded for quarterly recognition assemblies led by top leaders and given to the employee with a sticker for the employee's badge. Many of the notes from patients are then reprinted in a publication called PRAISE, which stands for Patients Recognizing Acts in Service and Excellence.
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