Patients & Visitors
Patient Financial Services
Your Patient Account
We know you’re here to get better.
Patient financial services is here to make the billing process
as painless as possible.
Patient financial services is made up of several
departments: admitting and registration as well as the patient business
office, which is responsible for all billing and collections.
We have opened a patient account in your name where
we will record all financial transactions related to your care. If
you have given us insurance information, we will submit a claim on
your behalf and will keep you informed of the outcome. Note that most
doctors are independent practitioners and are not hospital employees
or agents. They will bill you and/or your insurance company separately.
If you have questions or concerns, please call the
customer service phone number on your billing statement. For your
convenience, it is also listed at the bottom of this page.
Financial Assistance Policy
Adventist Health provides discounts to
eligible low-income patients. If you can't pay part of your bill,
please contact our customer service department. We will review
your financial situation to determine if you are eligible for
>> Financial Assistance Program Application (pdf)
>> Aplicación para el Programa de Asistencia Financiera (pdf)
Understanding Your Statement
To help you read your bill, a sample statement can be found by clicking here.
Please pay close attention to the "Important Message" box. Our patient business office may use it to provide information or ask you to:
- Contact your insurance company.
- Apply for financial assistance.
- Contact our billing office.
- Make a payment.
If you have health insurance, we will bill your health plan. Once your insurance company has processed your claim, we will send you a statement, if there is a balance due.
If you do not have insurance, the first statement
you receive is your bill.
Full payment is due when you receive a bill requesting
payment. If you need to make other financial arrangements, please
call our customer service department.
Paying Your Bill
Our financial counselors can help you
figure out your insurance coverage, apply for government aid
or make payment arrangements. We also are happy to provide you
with an itemized billing statement. Translation services are
available upon request.
We accept VISA, MasterCard, Discover and American
Express. We also can arrange short-term payment plans as needed.
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